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Privacy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 15, 2025View Terms of Service

1. Introduction

Advanced Disaster Recovery Inc. ("Advanced DRI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website advanceddri.com, use our services, or interact with us in any way.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services or website.

2. Information We Collect

Personal Information You Provide

  • Contact information (name, email address, phone number, mailing address)
  • Property information (address, type of property, damage details)
  • Insurance information (carrier name, policy number, claim number)
  • Payment information (credit card numbers, billing address)
  • Communications you send us (emails, phone calls, messages)
  • Survey responses and feedback

Information Automatically Collected

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (approximate location based on IP address)
  • Cookies and similar tracking technologies

Information from Third Parties

  • Insurance companies (claim details, coverage information)
  • Property managers or landlords (authorization, property details)
  • Referral sources (contact information)

3. How We Use Your Information

We use the information we collect to:

Provide disaster restoration services
Communicate with you about your project
Process payments and billing
Coordinate with insurance companies
Send service updates and notifications
Respond to inquiries and provide customer support
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations
Protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who assist in providing our services (payment processors, IT services, subcontractors)

Insurance Companies

To facilitate claims processing and coverage verification

Legal Requirements

When required by law, court order, or government regulation

Business Transfers

In connection with a merger, acquisition, or sale of assets

With Your Consent

When you have given us explicit permission to share

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Essential Cookies

Required for the website to function properly

Analytics Cookies

Help us understand how visitors use our website

Marketing Cookies

Used to deliver relevant advertisements

Cookie Control: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure servers and firewalls
Access controls and authentication
Regular security assessments
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Opt-Out

Unsubscribe from marketing communications at any time

Portability

Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Advanced DRI

Please include "Privacy Policy Inquiry" in your subject line for faster processing.

Related Legal Documents

Review our other policies and terms

Terms of Service

Questions About Your Privacy?

Our team is here to help answer any questions about how we handle your information.

Our Certifications & Partners

IICRC Certified Firm
BBB Accredited Business
EPA Lead-Safe Certified
OSHA Compliant
RIA Member
NADCA Certified